Every time I try to do the final review before submitting my taxes I get the “This wasn’t expected, but we’re working on fixing it “ message.
I’ve tried using several different devices and browsers, and clearing my history, but nothing works.
I’ve heard that you can copy the return, and submit it. My problem is that the license I bought has already used up one of the returns on the tax return that has the error. I would like to submit my return ASAP, but not pay 2x for the same service.
Any suggestions are welcome.
Can you click on Tax Home and then go back to the review section to see what happens?
Hello, thanks for your reply. I did try this and still got the same result. I ended up sending through a copy, but unfortunately had to use an extra 2 submissions from the license I bought. Is there any way to get the 2 unused submissions back onto my account?
I have sent you a private message. Please check your community inbox and respond so I can assist. Thanks
I am having the exact same problem. I've already paid to put file my taxes and at the very last screen it just gives an error message and wont move forward... very frustrating!
@Rickerbucks Our development team is working on resolving this issue. We appreciate your patience.
Having same issue for past 10 days, despite using different devices to file. I even used up multiple returns and same issue. Spent 40 mins on phone with Turbo tax rep and issue cannot be solved. I will be calling them back today for a refund!
Im having the same issue its been over a week and still not working I've tried every day.
Please fix
We are aware of this issue and our development team is working for a resolution. We appreciate your patience.
i m getting the following error.
and it seems i m not the only one, the help in my software is not working
@alex1975 We are aware of this issue and our development team is working for a resolution. We appreciate your patience
The same results. I have tried hundreds time by now. I’m not sure what to do. It’s frustrating.
@alex1975 We do not have any ETA on this. We are aware of this issue, and our development team is working for a resolution ASAP. We appreciate your patience.
So should we be filing through the regular mail? I had spoken with your Helpdesk two weeks ago and they had no answer satisfactory answer either. The individual said it should be fixed by March 15th and I'm still receiving this error.
Hi All,
Turbo tax staff dont really seem to understand this issue. After spending more than 1 hr on a call, one agent asked me to start a fresh return and i did and it worked. So i suggest trying this, you will loose the 1 available return, but it may work. Ensure you have not checked off unnecessary forms without input.
@LJH_Van We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.
Still getting the error AND got dinged for a return that has not yet sent, now showing as 7/8 avialable.
What options do I have to overcome this obstacle to filing my taxes on time using your product that I paid for?
Turbo tax is a joke I have spent over 2 weeks trying to fix this error. I have spent hours on the phone with useless help and nobody knows how to fix this. I was told copy and paste that was really great advice after doing so I'm now done to 4 files remaining of 8 and taxes still not submitted. I finally got around to starting my taxes over from scratch and submitting them successfully but now only have 2 net files left of 8 and I only submitted 2. When speaking with customer service I requested a call from a supervisor told within 24hrs still no call 3 days late. I asked for a refund so I could buy a different software that works and was told I would need the receipt which makes no sense since I redeemed the code and threw away the box and bill. why would you keep a receipt for something that is redeemed it makes as much sense as keeping a gift card after you have depleted it.
Turbo tax is a joke I have spent over 2 weeks trying to fix this error. I have spent hours on the phone with useless help and nobody knows how to fix this. I was told copy and paste that was really great advice after doing so I'm now done to 4 files remaining of 8 and taxes still not submitted. I finally got around to starting my taxes over from scratch and submitting them successfully but now only have 2 net files left of 8 and I only submitted 2. When speaking with customer service I requested a call from a supervisor told within 24hrs still no call 3 days late. I asked for a refund so I could buy a different software that works and was told I would need the receipt which makes no sense since I redeemed the code and threw away the box and bill. why would you keep a receipt for something that is redeemed it makes as much sense as keeping a gift card after you have depleted it.
Is there an ETA on when the issue will be fixed? I have been having this issue for more than a week now. Thanks.
Is there an update on this being resolved? It hasn’t worked since Saturday.
@Vigie1016 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.