After completing taxes for both myself and my wife. I received this message “This wasn’t expected, but we’re working on fixing it “ (after is it used 2 of my 8 returns). when I went to Netfile. I called customer support, I was told they know of the error they've been working on it for over 2 weeks and don't know when there will be a fix. After reading several other posts, people were saying that copying the return then submitting it would work. I tried this and was successful. However I've now used up 4 returns out of my 8 and still have a more returns to do. I wasted 2 returns because of this error. It is very frustrating not sure if I will go back to TurboTax next year now.
We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.
Thank you for choosing TurboTax.
I just called and was told this would be fixed by the end of the month. How is that acceptable?
Every year there are more and more errors, but this is a serious problem that should have been caught long before tax season.
I have been trying to file for days but instead of putting a transparent statement to prepare people, you chose to be vague.
I can't use the software I paid for and will likely have to buy Ufile or H&R.
@NL83 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.
I love how it the same reply each time someone posts about this. Not sure when it will be fixed. I'm glad I got it to work on my own, just not happy that I had to waste extra returns to make it work.
@JacquesChrista how did you fix it...this is so frustrating!
I had to take the “completed” return, copy it and then it worked. Then issue is that you end up wasting the original credit that you used in the first return
@JacquesChrista We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.