To Intuit management - your amazon.ca contract needs attention!

Intuit management:  You are losing sales via your contract with amazon.ca

I tried purchasing your TurboTax Standard download today.

The sale went through to my credit card, and I got a confirming email with the activation code, stating the product was ready to download.

But instead of giving me a simple "download" button to click, they said I had to go to some mysterious "game and software library" to do the download.

I have no such thing, so at the moment, I'm out $43 bucks!

I went on to their chat, and was told the order I had already paid for had not been processed, and furthermore, if I wanted to know where the "games and software library" with the download button is, I had to call in to their long-wait telephone queue, and talk with their "support team."

If you read the reviews on the amazon.ca site, you'll find out I'm not the only one shafted by this tweak-the-customer maze!

Please get this fixed!

EW