Transmission Error Netfile Quebecl

Please try again, and if you are still not able to file to Quebec, then we can have someone from the investigations team call you.

Hi,

I spoke to several customer service people today and the last one told me the investigation team does not have a solution so I must file via paper. This is really disappointing and frustrating as I paid for this product to file my taxes and it only did half the job

Même chose de mon côté, j’ai tout revérifier et ça ne fonctionne pas. Première fois que j’utilise l’application et c’est plutôt fâchant. Trouver de l’aide semble tout aussi compliqué 

@MartS Pour une réponse rapide à vos questions en français, je vous suggère notre Communauté TurboImpôt en français à l'adresse suivante : https://turboimpot.community.intuit.ca/ 

Les utilisateurs de TurboImpôt en ligne et de TurboImpôt CD/téléchargement peuvent communiquer avec le soutien à la clientèle en composant le 1 888 829-8608. 

Merci à l'avance pour votre coopération.

I'm having the same issue! CRA was submitted with me issues but the Quebec submission continues to give me transmission error when trying to submit with the Netfile Quebec tab.

I ultimately had to send my Quebec return via mail which is really annoying 

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

Hi,

Respectfully I spoke to at least 5 different customer service people and had 2 separate technical investigations and the last customer service person advised me to send the taxes via mail. They said they did not have a solution. The reason it is frustrating is because I paid to do netfile to both the CRA and Revenu Quebec and I was unable to file online to Quebec.

Thank you for bringing this to our attention. We appreciate your feedback. We will mention it to our development team and if the issue has not already been solved, will work on a fix in a future update.

Thank you for choosing TurboTax.

J'ai passé plus d'une heure hier avec le service à la clientèle et aucune solution. On m'a dit de réessayer demain et de rappeler ensuite.. C'est fâchant de payer pour un service qui ne fonctionne pas. C'était ma première expérience et c'est très décevant. J'ai perdu 4h hier à essayer sans succès et même le service à la clientèle n'a pas pu m'aider 

Pour les questions françaises, vous pouvez poser votre question directement dans la Communauté TurboImpôt.

Veuillez consulter notre communauté française en cliquant sur ce lien:  Communauté française.

Merci à l'avance pour votre compréhension.

Has this been resolved yet? I am still having issues filing - CRA works. Help desk had no solution. (Turbo Care via telephone)

Could you clarify if you are using our TurboTax Online or if you are using our TurboTax Desktop/Download software?

Thank you for choosing TurboTax.

For me the only solution offered was to mail in my Quebec return.

Yes until this issue is corrected, it may be the quickest solution.

I used the online version 

Using on line.  Is this a software issue with turbotax ?

Please try to change browser and/or remove the Netfile code while filing for your Netfile in Quebec. Several clients have succeeded by changing browser or going into incognito mode as well.

Please let us know if it works. Thank you for choosing TurboTax.

Tried both, neither worked.

Thank you for your patience as we are aware of this issue and they are working on finding a solution.

I opened a Care case [phone number removed] that was closed without resolution for this issue! This is becoming extremely frustrating!

Thank you for your patience and understanding. "When you receive notification that a case has been closed, it simply means that the customer's interaction with you is complete, not that they did not request an investigation or callback.

Regarding the Revenue Quebec Nefile error "Transmission Error," please note that this is a known issue at the moment. Our team is working diligently to find a solution, and we will provide you with an update as soon as we have resolved the issue.

We appreciate your patience and understanding.

Did you find a solution ? For my part, it's been 2 weeks that nothing has worked and they refuse to reimburse me. No supervisor returned my calls. For the first time with your services, I am more than disappointed

Still no resolution on my end! This is extremely frustrating!