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Level 2
posted Feb 15, 2023 9:38:33 AM

TuboTax standard for desktop will not run on Windows 11

I have downloaded and installed Tubotax Standard Addition for desktop.  When it tries to open the app I get the message that it is checking for updates then it just quits.  I have  changed the properties to run as administrator and it still does not work.  All windows updates have been applied.

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1 Best answer
Level 2
Feb 16, 2023 2:32:10 PM

TurboTax support helped me solve this issue.  The Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30135 package needed to be installed.

9 Replies
Moderator
Feb 15, 2023 11:32:31 AM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

Level 2
Feb 16, 2023 2:32:10 PM

TurboTax support helped me solve this issue.  The Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30135 package needed to be installed.

Moderator
Feb 17, 2023 5:34:06 AM

Thank you for your feedback, we appreciate you sharing this information.


Thank you for choosing TurboTax.

New Member
Feb 17, 2023 10:47:43 AM

do you have link for Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30135 package ? Turbotax is not user friendly..and should have been developed to work with IE 11

Level 2
Feb 17, 2023 12:41:57 PM

Sure. The Turbotax support person had me install Turbotax 2021 which identified the missing redistributable and downloaded it so I did it that way, but anyone should be able to download that specific distributable from Microsoft’s Content Developer Network at https://aka.ms/vs/16/release/14.29.30135/VC_Redist.x86.exe

New Member
Apr 5, 2023 12:25:18 PM

I did my taxes for the last 5 years on this computer.  Why cannot this year

 

 

New Member
Apr 5, 2023 12:29:38 PM

It is the same computer I have used every year.  I dont understand why my licence code is not accepted.

New Member
Apr 5, 2023 12:34:56 PM

Will turbotax standard for desktop run on Window 12

 

Moderator
Apr 7, 2023 6:29:56 AM

@Margaret Ladouceur 

Windows 12 has not been publicly released by Microsoft yet, so we are unable to guarantee that TurboTax products will work on that operating system. 

 

However, TurboTax CD/Download will work on Windows 10 & Windows 11.