In the Review phase, I received the error "CPP/QPP contributions or pensionable earnings have been entered incorrectly. Check the amounts entered on your T4; particularly boxes 10, 14, 16, 17, 26, and 28. If the information entered matches your slips, please contact TurboTax support at https://support.turbotax.intuit.ca/contact/"
Amounts were directly downloaded from CRA My Account. I have manually compared them and they agree.
Not sure how to proceed...
Try deleting the T4 and manually re-entering it.
If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.
Deleting and then manually entering T4 info did not resolve the problem. However, I made an interesting discovery.
On the "Review: Errors" screen, clicked on "Fix" and then "Edit" for the offending T4. Adjusted my CPP contributions (Box 16) by 1 cent and clicked on "Done with T4 Slips", the error disappeared!
My CPP contributions were $1,481.58 with the error. I changed that to $1,481.57 and no more error. Actually any value other than the original will fix the error. Out of interest, I entered $9,999,999.00 and Turbo Tax was quite happy.
Incidentally, if you then change Box 16 back to the original value then the error will reappear.
I really don't think CRA will care if the box 16 value is off by a penny.
OK Intuit, that should be enough info for your coders to figure out the problem. You're welcome.
I tried this "fix", but it did not work for me. Any other suggestions?
@SN-GA If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.
Other than completely deleting and then manually entering T4 info (which is what Intuit first suggested to me) I have no other advice.