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New Member
posted May 13, 2024 6:41:13 PM

Turbo tax keeps telling me I haven’t filed.

I completed my return on Apr 30 and paid both Turbotax and what I owed CRA, Email confirmations confirm both. I Filed through Turbo tax with Netfile. Yet I keep getting Emails saying I haven’t filed yet and that I still owe on my Turbotax account. 
I’m confused and a bit frustrated, this is my third or fourth year with Turbo and never had this issue. How do I get Turbo tax to recognize what’s been done with CRA?

0 3 2995
3 Replies
Moderator
May 14, 2024 6:49:30 AM

Verify that the email comes from TurboTax.ca and not.com. If it is from .com- please go to the bottom of the email and unsubscribe.

 

Thank you for choosing TurboTax.

New Member
May 14, 2024 1:58:38 PM

It comes from a no reply address turbotax.intuit.ca .

 

Moderator
May 15, 2024 7:07:04 AM

Unfortunately, all you can do is go to the bottom of the email and unsubscribe.

 

Thank you for choosing TurboTax.