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Level 2
posted Apr 27, 2023 3:59:59 PM

Turbo Tax Standard only shows a limit of 4 over 25K returns?

I purchased the download Turbo Tax Standard back in December 2022 directly from Intuit. It is supposed to include 8 returns over 25K income. I have been using 5 returns each year for many years now. For some reason I only have 4 total returns over 25K available. I can find no way of contacting Turbo Tax to fix this error. The ChatBot is completely useless. Anyone else having this issue?

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1 Best answer
Level 2
Apr 29, 2023 3:37:47 PM

Thank you Susan, I was finally able to speak to a real person. As it turned out, it was MY mistake. I misread the return count numbers. I'll put it down to old age 😉 everything is good. 

2 Replies
Moderator
Apr 28, 2023 5:03:38 PM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

 

Level 2
Apr 29, 2023 3:37:47 PM

Thank you Susan, I was finally able to speak to a real person. As it turned out, it was MY mistake. I misread the return count numbers. I'll put it down to old age 😉 everything is good.