TurboTax 2020 Standard Download install issue - WinZip error???

TwoKidsOneCat · ‎January 13, 2021

TT winzip error.jpg

I purchased the 2020 Turbotax standard edition for download / desktop. I have downloaded the installer file a number of times and tried to run it. I am on WIN10. First I get the blue "Windows protected your PC" message, where I select the run any way; next it gives the warning "Do you want this app .." where I say yes. Then it throws a Win-Zip Self extractor error indicating "Zip File is damaged, truncated or has been changed since it was last created." No idea why. I am running this as an admin. Any ideas?

TurboTaxSusan · ‎February 3, 2021

Please try using this direct link: https://intuitglobal.intuit.com/downloads/CanadaTax/2020/dls/TurboTax_2020.exe

You may also want to try a different web browser and see if that allows you to download. For example, if you are using Microsoft Edge, you can try Google Chrome or Mozilla Firefox instead.

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/

NancyL4 · ‎March 6, 2021

Hi - am having a similar install issue with my download. The Message comes back as "an error occurred attempting to install DellServiceTagDetectTool" . I have tried installing using both Edge and Google. First time I have ever had an issue with a download install in numerous years.

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TurboTax 2020 Standard Download install issue - WinZip error???