Turbotax 2020 standard will not open

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Level 2

Turbotax 2020 standard will not open

Seems to install fine. I can input my 16 digit activation code. I then get the green checkmark screen and click "get started". Then that is it. nothing opens. I have uninstalled and installed. It does the same thing every time I  try  launch the software. 

 

I have the four previous years TurboTax software installed on this computer and never had an issue. Windows 10

30 Replies
Returning Member

Turbotax 2020 standard will not open

Mine did not open after the update.  Any tubotax tech reading these posts?

New Member

Turbotax 2020 standard will not open

I'm having the same issue after the update installed today.  Will not open.  Tried to uninstall and reinstall, same issue.

 

Trying a second computer next, will update. 

New Member

Turbotax 2020 standard will not open

Yes I am having the same issue.   Sent an online message on their facebook page.  No response as yet.

Returning Member

Turbotax 2020 standard will not open

Same issue here. Purchased 2020 online from Costco. Downloads fine, but no prompt appears for activation code, so it won't open. Spent an hour on the phone Friday with TurboTax tech, but she couldn't come up with a solution. Other discussions online today say they're working on it. Not impressed!

New Member

Turbotax 2020 standard will not open

Uninstalled then reinstalled and was able to open it now and also my previous work on the file.👍

Moderator

Turbotax 2020 standard will not open

We are sorry for the inconvenience. We are happy to report that the root cause of the problem has been corrected. Once you uninstall TurboTax and reinstall using this link, the issue will be resolved.
https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-... 

Thank you for your patience.

Returning Member

Turbotax 2020 standard will not open

Sorry Ginette, but your suggested solution did not work for me. I used your link to uninstall/reinstall TurboTax 2020 Standard. It downloaded fine, but it does not prompt me for the Licence Code, so it will not open and run. I have been using TurboTax for over ten years and never had any installation problems like this year. I already spent an hour on the phone with one of your agents on Friday and she couldn't find a solution either. I am running Windows 8, but your website says Windows 8 is supported. Any other ideas, or should I just request a refund from Costco for my purchase? Thanks

Moderator

Turbotax 2020 standard will not open

Sorry, you are still having problems. You may want to review the following TurboTax FAQ:

What are the system requirements for the online edition of TurboTax?

We would like to help you to correct this issue.

Thank you for your patience.

Returning Member

Turbotax 2020 standard will not open

Your answer is of no help to me. I’m not running the “online” version. I purchased the “download” version from Costco. My computer meets all of the system requirements listed on your website for your download version. The “Enter Licence Code Window” does not open. So, now what would you like me to do?

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