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posted Feb 19, 2023 12:57:52 PM

TurboTax 2021 & 2022 won't launch in Windows 10

TurboTax 2021 has been loaded on my ThinkPad T430s running Windows 10 for a year, and ran trouble free for the 2021 tax season. Today, February 19, 2023 it will not launch. It opens the "checking for updates" dialogue box, closes it, then nothing else. I just purchased and downloaded TurboTax 2022 and when I try to launch it the same thing happens. I've re-booted the computer twice and checked to see if it has the latest Windows 10 update. I've updated Java to the latest version. I run Trend Micro Security software and I wonder if there is a setting there or in some Windows security app that prevents TurboTax from launching. Thanks for any ideas or help.

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Moderator
Feb 19, 2023 1:14:53 PM

Please contact our phone support team at 1-888-829-8608 for more help with this issue. They are open Monday to Sunday, 9 AM to midnight EST from February 20 to May 1.