TurboTax 2021 desktop application. When a return is being worked on, the menus on the left are locked. It is not possible to navigate to different sections of the return

Please try clicking on the "Continue" button in the bottom right until you reach the "Income & Expenses" section. Everything should unlock at that point.

If you are still not able to resolve this issue, please contact our phone support team. You can use the form on this page to get the right phone number to call: TurboTax Contact Us