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Returning Member
posted Mar 3, 2022 2:20:16 PM

TurboTax 2021 Won't Start After Install

TurboTax 2021 won't start after installing.

I'm running Windows 11. I've uninstalled and reinstalled multiple times. I see the following error in the event viewer:

 

Application: tt2021.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at Intuit.Ctg.Ttd.Platform.Services.Util.Log.Error(System.String, System.String, System.Exception)
at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Dispose(Boolean)
at Intuit.Ctg.Ttd.Views.Controllers.ApplicationController.Finalize()

 

and 

 

Faulting application name: tt2021.exe, version: 2021.0.0.5003, time stamp: 0x621f31ef
Faulting module name: KERNELBASE.dll, version: 10.0.22000.527, time stamp: 0xc2abc35e
Exception code: 0xe0434352
Fault offset: 0x0013ece2
Faulting process id: 0x19f0
Faulting application start time: 0x01d82f4ab84d8fa6
Faulting application path: C:\Program Files (x86)\TurboTax 2021\tt2021.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 328fc4dc-d8f9-4cd7-942f-43c9b48ce1ae
Faulting package full name:
Faulting package-relative application ID:

0 1 374
1 Replies
Moderator
Mar 8, 2022 3:07:49 PM

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.