Trying to activate my 2022 premier online edition product (bought from a retailer) on the Turbotax website. It's not accepting the activation code.
Please go to turbotax.ca/activate to use your code before you start your returns. When entering your code, make sure to enter the hyphens after every 4th number. If this doesn't work, try clearing your cache, logging out of your return then your computer to see if all is well.
Here’s how to do it:
You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?
If you are still unable to use your code, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.
Thank you for choosing TurboTax.
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