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Returning Member
posted Mar 23, 2024 3:57:58 PM

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

I bought the disc from Costco, tried to install it today, but after i click set up. I got pop up screen ask me choose either install a new language of the product or maintain or upgrade an existing language of product, under showed turbo tax 2022 1.00.0000 c:\program files(x86)\turbo tax2022\, 

but my disc is 2023

0 7 1933
7 Replies
Moderator
Mar 23, 2024 4:41:46 PM

Please use the download from our website to install your copy of TurboTax CD/Download 2023.

 

You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

Returning Member
Mar 23, 2024 9:34:16 PM

But I do not want to download the software cause we use actual disc every year, we preferred to have a disc on hand.  also, i bought two CD at the same time at Costco , cause one is for my brother, since I haven’t give it to him, so I open it and try,  it has the same issue at my disc, we need actual disc, please advise what we can do? 

Moderator
Mar 25, 2024 8:18:05 AM

 Can you please clarify if you purchased a TurboTax CD in the US or Canada?

Returning Member
Mar 25, 2024 9:05:02 AM

I purchased in Canada

Intuit Alumni
Mar 25, 2024 9:12:49 AM

Please use our link to download your software, choose the version you have already purchased and use your same license code. 

 

Thank you for choosing TurboTax.

Returning Member
Mar 25, 2024 11:54:49 AM

I required actual disc, I don’t want online software 

Moderator
Mar 25, 2024 12:23:14 PM

An Email has been sent.