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Returning Member
posted Mar 25, 2024 9:30:09 AM

turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

I purchased a cd 2023 TurboTax standard version at Costco and installshield wizard wants to maintain or upgrade TurboTax 2023.  How do I get a new cd version with the proper 2023 version?  I don't want to use the online version. 

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5 Replies
Moderator
Mar 25, 2024 9:46:46 AM

An email has been sent to you regarding a new CD. 

 

Thank you for choosing TurboTax.

Returning Member
Apr 15, 2024 5:53:31 PM

Not sure if I am asking this question in the right place.

I just purchased today from Costco and it is the Standard 2023 Tax Year but says - TurboTax2022 Install a new language of the Product or Maintain or upgrade an existing language of the Product. I see from others that I can get a CD sent to me. How long will that take? 

Moderator
Apr 16, 2024 6:45:50 AM

You can download your TurboTax software from here- if you'd like a replacement CD sent to you please let us know and we will send you an email with the required information. 

 

Thank you for choosing TurboTax.

Returning Member
Apr 16, 2024 10:11:10 AM

Thank you - I did that and it worked. Yes I would like a replacement 2023 CD.  Can you send me the email with the information I need to send you.

 

Moderator
Apr 16, 2024 10:34:28 AM

We have emailed you. 

 

Happy Filing!