Either you purchased 2022 by mistake, or TurboTax 2023 that you purchased did not download. Check that first.
If TurboTax 2023 that you purchased did not install, deactivate your firewall, spyware and antivirus to download and install TurboTax 2023. Reactivate these functions after.
If you are still having issues, let us know which version of TurboTax 2023 you purchased.
Thank you for choosing TurboTax
After about 3 hours of my time over 2 days including working on the phone with TT support and including numerous TT exe installs, uninstalls, pc reboots, wifi reboots, the problem is with the software. The pattern now is TT installs and activated. After launching TT it comes up normally and shows the normal voluntary registration window . At this point I closed TT and restarted TT. It then comes up with the message cannot connect to internet and provides 2 bullet points. I close this and restarted TT. It launches normally and shows the normal voluntary registration window. AGAIN, at this point, I close TT and relaunch it and AGAIN comes up with the message cannot connect to internet and provides 2 bullet points. This pattern appeared FIVE TIMES while Viktor from TT support was on the phone with me. I cannot spend more time helping TT on this matter. PLEASE FIX THIS!!!!!
You can choose not to register now and it will continue. You do not need to register the software to use it.
Try again and do not close it this time.
Thank you for choosing TurboTax.
I bought Turbotax Premier 2023. When I go to install it, everything looks as normal until I get to the Turbo Tax 2022 - InstallShield Wizard which is incorrect and the directory indicates it will likely adjust or overwrite my previous version. This appears to be some kind of manufacturing error. I would like to get a new disk sent to me.
Before you apply for a refund, could you please contact our telephone team as they can view your screen and direct you. You can use our Contact Us link to call the telephone number as indicated.
Unfortunately, because this product was bought from another retailer, you would either need to return it to the store or follow this link and choose From another retailer in the form to apply for a refund if needed: How do I get a refund for a TurboTax product?
Thank you for choosing TurboTax.
In addition to my previous post, here is some additional information on the box which may help identify some issues with the manufacturing. It was purchased at Shoppers Drug Mart.
I phoned Turbotax and the expert I talked with was Amanda (if my memory is correct) - had me download the software with the following link https://turbotax.intuit.ca/tax/software/install
I was then able to use the license code which came with the defective disk and installation looks complete.
She said she would pass this on to some other teams to investigate
@Jack_1 Thanks for your very detailed explanation of the problem with installation!! I bought Turbotax Standard 2023 at Costco recently. I just tried to install from the CD and I see EXACTLY the same behaviour. The default install location is the TT2022 folder and it wants to overwrite the 2022 installation. Obviously there is a problem with the installer. In using TurboTax (nee QuickTax) for over 10 years, this has never happened to me before, the installation is usually smooth.
To Intuit:
I too have had the exact same issue with the CD purchased at Costco.
I contacted TS over the phone, and they offered no solutions (other than too D/L the version from their website). I bought the CD as I prefer to have the CD version as I have with this software ever since it was Quicktax...
Other posts on this site also said just D/L the version. No one seems to be addressing the fact that they released a whole bunch of CD's with the incorrect install coding...(they told me they don't have CDs to send out)
No more quality control at Intuit? What a shame for (what used to be) such a quality product...
Do I need to look elsewhere going forward?
@PB991 We are working with our retail partners to resolve the issue with the CDs.
The download on our website is the same installer that should have been on the CDs. The only difference is that the one our website has the the latest updates already incorporated into the program.
You can find the installation file from our website to install TurboTax: https://turbotax.intuit.ca/tax/software/install
We apologize for the inconvenience.
Ditto, exact same problem with 2023 TT purchased at Costco trying to install to 2022 file - very frustrating. Customer service response is inadequate.
If you purchased the TurboTax CD/download Canada 2023 tax software you can download your software using this TurboTax link.
Thank you for choosing TurboTax.
I'm just posting to say that I too bought a Turbotax 2023 Standard CD from Costco (Ontario, Canada) and was the software also gave me a prompt to install into the 2022 installation folder. I assumed immediately that it was a manufacturing error and downloaded a digital copy from the intuit website which worked perfectly. This is in contradiction to the last support rep in this thread who said the installer on the CD would be the same as the installer on the website. This is not the case.
I purchased my TT Standard 2023 at Staples and encountered exactly the same thing. Download seemed to work but I too like to have the CD so hoping TT will replace the faulty CD's
Same issue with TT 2023 CD version trying to install over TT 2022. Their is a reason buy CD version. Even though have to download or install from Site this time, they better offer free delivery of CD version when they eventually correct their issue. Otherwise they are dictating the solution instead of offering legitimate correction. Or they are not even looking into correcting their mistake due to what it would cost. This is the first time had issue in over 12 years.
We are working on a CD replacement plan and will contact you via email when we have more details. In the meantime, you can download the software from our website here: https://turbotax.intuit.ca/tax/software/install
We apologize for the inconvenience.
I agree with the above writer. I can download the 2023 software but I also want the faulty disc replaced. I am a 12 year (maybe more) customer.
Will I purchase Turbo Tax next year? We'll see how this goes.
@Gerry123 We are working on a CD replacement plan and will contact you via email when we have more details.
We apologize for the inconvenience.
I purchased TurboTax23 and the setup software points to TurboTax22 though it was created in Nov 23.
Do I need to return this or what??
I purchased vsn 1
Where did you buy your software and was it TurboTax Online or TurboTax Desktop/Download?
Thank you for choosing TurboTax.
You did not answer the question. I just bought TurboTax23 and the software points to Turbotax22.
So now what???
I need more information to help you with your question. Where did you buy it and is it our Online software or Desktop/Download software? We have 2 kinds of software and many versions. To help guide you I need that information please.
Thank you for choosing TurboTax.
We have sent you an email.
Thank you for choosing TurboTax.