TurboTax 2023 install

[TurboTaxGinette]

Where did you buy your software and was it TurboTax Online or TurboTax Desktop/Download?

Thank you for choosing TurboTax.

[mcjv]

You did not answer the question.  I just bought TurboTax23 and the software points to Turbotax22.

So now what???

[TurboTaxGinette]

I need more information to help you with your question. Where did you buy it and is it our Online software or Desktop/Download software? We have 2 kinds of software and many versions. To help guide you I need that information please.

Thank you for choosing TurboTax.

[TurboTaxBrenda]

We have sent you an email. 

Thank you for choosing TurboTax.

[wbtoy]

2023 TT standard was downloaded and installed. My license code was rejected. How do I  get correct code?

[TurboTaxSusan]

@wbtoy First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[T-Red-N]

Thought it only right to reply.

Originally the TurboTax CD I bought from a boxstore was 2022, and not 2023 as the box/labels stated.

TurboTax did send me a replacement CD and I received it last week.

I have installed it and it is the correct year, 2023.

Thank you TurboTax for following through!

[TurboTaxGinette]

Happy to hear the issue was resolved. Thank you for the update.

Thank you for choosing TurboTax.

[pa477]

Turbotax 2023 is not opening.  Why?

[TurboTaxSusan]

@pa477 What is happening when you try to open the software?