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New Member
posted Dec 21, 2024 11:52:23 AM

TurboTax 2024 Refuse to Install

Hi

I just purchased and downloaded Home&Bus - when tried to install on my brand new laptop pop up stated: Processor (CPU) on this machine is insufficient for running TurboTax. Please upgrade your processor to one with 2GHz or higher and then try install again.

Laptop is new Acer with Intel N100 Alder Lake running up to 2.89Ghz as per CPU-Z V2.12.0x64. running under stress test. Also this laptop has 4GB/128GB configuration.

Interesting that install passed this check on my two years older laptop Acer with Intel Pentium Silver N6000  Jasper Lake  which is running under stress test in similar range up to 3.13GHz. This laptop has configuration  8GB/256GB.

 

So what may be resolution for new Intel N100 based laptops to pass the CPU test for TurboTax 2024?

DZ

 

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1 Replies
Moderator
Dec 22, 2024 6:21:19 AM

For installation issues, make sure you are following these points:

 

  • You have the administrator rights on the profile you are installing TurboTax on
  • You are not trying to install on a cloud
  • Turn off your antivirus software and Windows Defender, before installation

 

If the error persist, we suggest you to contact our product support by phone.

 

Thank you for choosing TurboTax.