TurboTax 2024 Refuse to Install

For installation issues, make sure you are following these points:

• You have the administrator rights on the profile you are installing TurboTax on
• You are not trying to install on a cloud
• Turn off your antivirus software and Windows Defender, before installation

If the error persist, we suggest you to contact our product support by phone.

Thank you for choosing TurboTax.

Thank you TurboTaxVeronique,

I tried again with following your suggestions - problem persists.

I contacted support by phone and after explaining the issue got direction to use on line version and for desktop version I was offered link to apply for refund.

This is what Turbo Tax Canada 2024 see as resolution.

So for Intel manufacturer (and I would say the rest of the world) N100 is newer CPU which works with faster memory (DDR5 vs DDR4 for N6000) and 3 sources like CPU Benchmark, Versus, cpu-monkey when comparing two CPUs give performance advantage to N100 but for Turbo Tax Canada N100 is not good while N6000 is good to have product installed!

Strange, at least to say. Core speed again of N6000 on Acer is 1.10GHz and core speed of N100 is 0.8GHz (800MHz) (values listed in System Information) – both are having core speed way below 2GHz which is the speed mentioned in pop up of installation software for desktop version of Home&Busines for 2024 on laptop with N100 CPU.

This is a bug in installation software but who would look into this?

I believe that Intuit is big player these days and having the difficulty to focus on the “smaller” issues, so be it.

Thank you for sharing this information with us. We understand your disappointment and we will follow this information with the proper TurboTax Team, to have a look at this.

Thank you for choosing TurboTax.
 

Hi

I am having exactly the same issue with the TurboTax 2024 H&B install. I have exactly the same processor and 16GB of RAM. I called the support and was directed to contact Microsoft (feels like passing the buck and is very concerning). Since this issue will likely come up with other customers with the same PC processors, why is Intuit not resolving this issue and posting the steps to resolve it, even if it is through Microsoft? Big disappointment.

Thank you for your feedback, we value your opinion and have shared this information with the proper TurboTax team.
 

Thank you for choosing TurboTax.

i have the same problem with H&B 2024. opened once now refuses to open, have been on tech support for 2 hrs still no resolution. 

@bott60 do you have any error message or your TurboTax Desktop just not opening?           

Same issue with an HP all in one desktop brand new in September 2024 - runs on a N100 processing card. 

i've had the same problem and found a workaround solution. Turbotax is looking at the base clock of the computer which is 800mhz on the intel N100. This doesnt mean anything in terms of processor performance since this is the speed the processor will operate when idle. The N100 is well capable of running TurboTax. Very bad coding practice from intuit.

To work around the problem:

1) use regedit and navigate to this location : KEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\0

2) note the current value of the "~MHz" key, it should be around 800 decimal, it was 806 in my case

3) change this value to something above 2000 decimal

4) install TurboTax

5) change the value of the "~MHz" key back to the value noted in step 2.

@DaphneLD @bott60 

Please contact our phone support team at 1-888-829-8608 and request that they escalate the issue for you.

Bless you! This works amazing! Thank Christ someone knows what they are doing.