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New Member
posted Apr 29, 2025 10:23:13 PM

Turbotax failed to connect with CRA so I ended up using a different platform for filing my taxes. Can I request a refund for this matter?

I want an agent to contact me for this matter and discuss about the refund.

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1 Replies
Returning Member
Apr 30, 2025 8:10:07 AM

Hi @irenejikim 
You can contact customer service in two ways:
1) If you are signed in to TurboTax you can request support by clicking on the "live help" button. From there you can chat with a product expert or request a call back.
2) You can call 1-888-829-8608 for TurboTax customer support. During tax season (February 24, 2025, to April 30, 2025), support is available 7 days a week from 9 AM to midnight ET (English) and 9 AM to 9 PM ET (French).

 

Hopefully this is helpful!