☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Apr 16, 2023 3:08:23 PM

Turbotax for non resident - international phone number appointments

I paid for Full Service Premier and set up a phone appointment with Turbotax specialist providing an international phonenumber as I am living abroad but have to submit the Taxes for Canada. This does not seem to work, never got a call nor an email saying it is not possible to connect.
Any way possible to have a video call through the provided email instead?

1 2 918
2 Replies
Moderator
Apr 20, 2023 9:03:08 AM

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please call 1-888-829-8608.

​​​​​​​Thank you for choosing TurboTax.

Level 2
Aug 4, 2023 9:54:53 AM

The support team doesn't help. It seems to require you to enter your number and email so that the automated system can decide whether to pass you along to a human. Except it will not accept the international number and cannot seem to identify the account without it.