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Level 1
posted Jul 16, 2020 4:55:54 PM

TurboTax Online doesn't recognize the information entered

Hello,

 

Although I entered the amount required (and the date I arrived in Canada), I keep getting the warning that 'You have indicated a date of entry into or departure from Canada. You must also enter your income from Canadian and foreign sources for the part of the year you were not a resident of Canada.' I've entered the value and dates again, but I still get this warning. Is this a bug?

0 4 1516
4 Replies
Moderator
Sep 14, 2020 12:24:43 PM

If you have entered your income from Canadian and foreign sources for the part of the year you were not a resident of Canada with the dates then please contact our customer service so that they can view your return to see what that issue might be. 

New Member
Mar 21, 2021 7:07:40 AM

Same problem here. How was the problem fixed? Even if I enter the amount and it is stored, I cannot see it in my printed tax return...

Returning Member
Mar 25, 2022 8:07:56 AM

Getting the same warning here (despite adding the income) - has this been fixed or not? Still a bug - year on year? Please advise. 

Moderator
Mar 28, 2022 6:50:31 AM

Please note that the warnings are there for you to double check and make sure that if this situation applies to you that you make sure everything has been entered correctly. Once it has been- then you can click on "Ignore" and continue your return.