I have been trying to get a refund processed using the online form. I've submitted a refund request 4 times and have received 4 rejection letters saying that the attachment was not able to be opened. I have attached it as a .jpg, .pdf, and a .doc file. What is an acceptable format that you can open???? HELP!!!
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
I did contact phone help. She didn't know which format I should use either. She suggested I just try submitting again. So I did twice. Still got rejected. So yesterday I submitted again - 5 times - file attachment in the form of
.jpeg
.docx
.doc
.xlsx
Isn't there an email I can send it to? Or maybe a snail mail address I can send a copy to? I can put all the same information as on the refund request. I don't know what else to do. Seems like there is a flaw in the system somewhere. Maybe you can attach it somehow or send it to where it needs to go?
Laura Daugherty
19013 N. 44th Avenue
Glendale, AZ 85308
[phone number removed]
[email address removed]
This is the support site for the Canadian TurboTax, so I can't help you further. For assistance with U.S. taxes and U.S. versions of TurboTax, please visit the website for TurboTax USA.