TurboTax refund - receipt attachment file format

[ladmo190131956]

I have been trying to get a refund processed using the online form.  I've submitted a refund request 4 times and have received 4 rejection letters saying that the attachment was not able to be opened.  I have attached it as a .jpg, .pdf, and a .doc file.  What is an acceptable format that you can open???? HELP!!!

[TurboTaxSusan]

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[ladmo190131956]

I did contact phone help.  She didn't know which format I should use either.  She suggested I just try submitting again.  So I did twice.  Still got rejected.  So yesterday I submitted again - 5 times - file attachment in the form of 

.pdf

.jpeg

.docx

.doc

.xlsx

Isn't there an email I can send it to?  Or maybe a snail mail address I can send a copy to?  I can put all the same information as on the refund request.  I don't know what else to do.  Seems like there is a flaw in the system somewhere.  Maybe you can attach it somehow or send it to where it needs to go?

Laura Daugherty

19013 N. 44th Avenue

Glendale, AZ   85308

[phone number removed]

[email address removed]

[TurboTaxSusan]

This is the support site for the Canadian TurboTax, so I can't help you further. For assistance with U.S. taxes and U.S. versions of TurboTax, please visit the website for TurboTax USA.