TurboxTax 2020 - Hangs After Install

I have the same problem! After the latest update the software hangs trying to run. It will run if reinstall the original version but when i update from the server it hangs.

Same issue here but the program finally started after 30 or more minutes.

I'm having the same problem this morning after an update as well.  I haven't tried waiting the 30 minutes that some others have yet.

I have the same problem.  I bought the download of premier from Costco and it worked fine until now.  The latest update causes it to hang.  I tried uninstalling and reinstalling and asking it to update but it still hangs.  Looks like a bug in the update.

I suspect you are correct that the problem is the in the latest update.  I hope it gets fixed soon!

I painfully waited 30 minutes on the phone for support and found out that there was a "glitch" in the most recent update that they are working on getting it fixed. Possibly later today (Feb 1st) it will be fixed.

Not impressed they send out an update with issues without testing it first!

thanks for doing this and letting us know👍

Thanks taking the time to call in, and for sharing the results.  

They should compensate you for reducing the number of support calls 😉

Thanks everybody for the follow-up, having this issue as well.  Hopefully fixed today. 

Same issue. Good to know, thanks for spending the time on the phone and then letting us know 🙂

Same Problem here - uninstalled/reinstalled; thanks to whoever contacted TT; truly appreciated

Same problem also - installed the latest update this morning (Feb 1st) and after the update was installed the application just hangs.  Will have to reinstall for now and not accept any updates I hope until I see a resolution to this posted.

We are sorry for the inconvenience. We are happy to report that the root cause of the problem has been corrected. Once you uninstall TurboTax and reinstall using this link, the issue will be resolved.
https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703 

Thank you for your patience.

I've just tried this, and it looks like the problem is resolved with this new version.

Do note that you do have to uninstall TurboTax 2020 and then install using the version downloaded from the link.  Once you've done this, it will download the update on startup, and TurboTax will restart.

Thanks for getting this fixed!

Worked for me as well.  Uninstalled, restart, reinstall, update, and it opens.

Too bad they still haven't added the Work-From-Home updates for "Employment Expenses" yet.  I keep checking in for an update to address this. 

You are very welcome. Thanks for using TurboTax.

Thanks for the update.  Now how do I get TT to fix a bug on page 1 of T1 form.  Check boxes don't work although sometimes if I click on yes the X will appear briefly in the no box and vice/versa.  Tried support yesterday - got into queue, requested callback, answered phone and got dead air then was disconnected.  Shortly after that I was surveyed!!  Are there any live people at Intuit? 

You are very welcome. Yes, there are live people, and here is the way to reach them.

In order to help you with this situation, I believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level. Thank you for your patience.

Great Job - uninstalled/reinstalled this morning and works great!! Thanks so much to ALL !!!

Glad to hear and you are very welcome. 

Thank you for your patience and for using TurboTax.

It appears that the problem have not been fixed.  You just rolled the software back to a previous version and now the forms are not up to date and I can no longer open my tax returns that are in progress because the software is an older version.  The message below is what I received from Support, I followed the instructions and the had to call technical support again who explained that the problem has not bee resolved but hopefully this Friday, so try again on Saturday.  

Thank you for contacting TurboTax Support.

The update issue had been resolved now, please uninstall and reinstall TurboTax from the link given below.
https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-download-edition-of-turbotax/00/873703
We apologize for any inconvenience caused.
I would like to make sure this has been completely resolved for you. Should you need to contact us again about this situation, you may use case number XXX as the Support ID.  

Well patience seems to be rewarded. I today launched TT and was prompted that there was an update, which I accepted with fingers crossed. Once update was done and TT relaunched the Splash screen disappeared which didn't happen before. I was then presented with the white screen to enter my keycode, this never happened before. Since I had deinstalled the product and reinstalled it doesn't surprise me that I had to reenter it. Once that was done and I completed the registration again the screen disappeared. I waited in anticipation for about a minute then figured I would try solutions others were told to do. I reduced the screen resolution to the minimum (800 X 600) then restored it. At this point the normal TT screen launched, I am not sure if this fixed it or it was still launching in the background and was just my impatience. At that point I closed TT and relaunched it successfully. So for me at least it works, so hopefully the update in the last week fixed it. I have to say these issues have occurred in previous years, not last year. And if you wait until we get closer to the end of Feb there is an update which ends up fixing it. However, I am disappointed with TT as this is wide spread and should have been something found in there unit/system testing before releasing the version available before updates.

Well, I was too optimistic. After some MS updates and restarts, I tried to launch TT again. Same issue. Splash screen only.  It seems that it must be waiting on something to finish. Once it launched and then closing TT and launching again it just sits there with splash screen and nothing on the task bar but in Task Mgr it shows it running but with no pgm name. Running as Admin didnt help either

I did get the latest update, and while Turbotax did seem to take a bit longer to startup, it eventually did startup for me.