Unable to Auto Fill - Stating already Logged into to CRA

I am trying to do my parent's taxes. When I go to auto-fill their taxes it states that my mom might still be signed into CRA. It states this:

Mom may still be signed in to CRA

To Auto-fill for Dad, open My Account in a new tab, sign Mom in again, then log back out.

You can also clear your cache, or re-open TurboTax using private browsing.

I have tried doing all 3 things and I have tried contacting Turbo Tax support and they had no idea what I was talking about.

Any other solutions?

736

Moderator

Mar 17, 2024 5:44:15 PM

You can try using a different browser.

You can also try signing into MyAccount for Dad, then start the Auto-Fill for him.