Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 21, 2025 4:35:56 PM

Unable to login, even with the login info

I am unable to login to my account despite have all the information, login and password, due to not having access to my Phone number anymore, since I changed since last year. Didn't realize until now that was required to login.

 

When I try the option "Verify my account a different way" and filling all the correct information on "Answer questions about my identity" I end constantly with the error "There's an issue on our end. We're on it.", leaving with no other option. Please I need help with this!

 

Luca

0 1 12
1 Replies
Moderator
Feb 21, 2025 4:55:03 PM

Please try using this link to recover your account and change the phone number: Recover my account