Close everything and then try again. If it still won't open up, keep trying and if it doesn't work you may need to reinstall the software.
I have done that actually and same issue - unable to open. I used the original software download though NOT a NEW download?
This link is asking me to choose and then what I have pay AGAIN? I am confused. Can the company not send another DOWNLOAD email? I am overseas and everytime I need to log back in here I have go on LTE = additional cost.
please email a new download link.
I have since figured it out BUT a couple of issues:
1. following the download from your link. I am not asked to put in my purchase code ever AND
2. It loads without CODE and I still can't access.
Note that I END TASK in TASK MANAGER and UNINSTALL the 2023 version before each attempt.
Very frustrating!
Hello,
The clearing & removal of original app then re-download via the link did NOT work as mentioned. During the download, i was never asked to put in original purchase KEY AND I am unable to access the tax files. Instagram support is limited and not able to address the problem.
There has been no follow-up on this forum...
Please advise.
If you were never asked for the license code that means that your TurboTax software was still on your computer. Please be sure that you go to add/remove programs to remove TurboTax. If this is what you did and still didn't work we would suggest that you contact our phone support team as they can view your screen and assist you further.
Thank you for choosing TurboTax.
Hello again, I am now back in Canada and re-attempting to access my tax returns for modification. I will repeat the steps shared and if it doesn't work I will contact phone support. Thanks
Unfortunately, it again didn't work with the re-install. Very frustrating and I have been TurboTax since the 2000s and this have never happened before.
How far did you get - did you get to the point where you entered your license code?
trying to open my personal returns that are completed but had a balance due and had no money to pay, so opted to have them take GST and carbon tax for the year. now we have enough to cover the balance due. so want to file 2023 and then file 2024 but I cant even open 2023 to see if i need to purchase more licenses. I was sure I had 2 left for my husband and I's return
@Bonbon77 Can you please provide more information about your problem? Are you seeing an error message?