☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Mar 9, 2025 8:27:29 AM

Unable to receive call from a tax expert

I'm currently out of the country with no access to Canadian number. I have paid for the full premier service. I have completed uploading my docs but I'm stuck on the tax expert matching since the form doesn't accept international numbers. Can I initiate the call to the expert? Or is there another way to get contacted? Skype, Teams, GoogleVideo? It's very disappointing that after you pay you get this experience.

0 1 527
1 Replies
Moderator
Mar 10, 2025 4:02:03 PM

Unfortunately, You do need a Canadian/ North American number to get in contact with a Tax Expert. Also note, Tax Expert services are not available for Non-Residents. 

If you have already paid and have not used the services, you can you can submit an online Refund Request.

 

 

Thanks for choosing TurboTax.