Unable to start program

I uninstalled TT2019 and reinstalled and program will still not open.

Talked with support tech and apart from uninstall and reinstall, there was no solution. They suggested I try another computer so installed on the laptop and all worked well.

The program will run in Safe Mode. When I select the program, it appears to start but shows nothing on the screen, however, I have discovered via Task Manager that the program is in fact running. This leads me to think that something in the graphics driver could be an issue.

Any suggestions would be most appreciated.

Interesting to note that the program will start and work if I double click one of the data files - XXXX.tt19. Just downloaded the 2021-01 Windows 10 update and the program will not start.

Has this issue been resolved - I am unable to get past the white box at the start up. Won't even get to the register the license section.  

After the two most recent updates, I am "magically" able to open the previous years' Turbo Tax (2016-2019). Didn't buy Turbo Tax for 2020 as the deal or whatever offered to Advantage customers was never received, so bought UFile.

I bought the 2020 Professional for turbotax and it is not loading so they must have to do a fix on it. 

I'd return it to where you bought it from for an exchange or refund. Doesn't Turbo Tax provide support for a newly purchased program?