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New Member
posted Mar 31, 2024 11:46:16 AM

Unable to upgrade to live assist

 

 

I am trying to upgrade my Costco Home and Business 2023 online version to live assist since last one week.  Every time I am getting message "unexpected error, we are trying to fix this error".  Please advise.   

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Moderator
Mar 31, 2024 11:57:39 AM

Please try reinstalling TurboTax using the download from our website.  You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.