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New Member
posted Mar 14, 2020 12:23:40 PM

Update routine causes software to freeze -

I am trying to open a not yet filed return in Turbotax Premier 2017. When the program opens it goes automatically to check for updates and freezes. I have tried opening the program offline and it still goes into the update routine and freezes. If I uninstall my 2017 version of Turbotax and reinstall will I loose work in progress or returns which have been filed and now historical records? 

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1 Replies
Moderator
Mar 18, 2020 3:43:43 PM

When you uninstall TurboTax CD/Download, it doesn't delete any of you tax files. If you want to be on the safe side, you can always back up the files before uninstalling.