We're sorry, the Canada Revenue Agency was unable ...

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Willowmom
New Member

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

It looks like this was an ongoing issue last week and I am still getting the same error message. Any suggestions???

4 Replies
TurboTaxSusan
Moderator

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

NETFILE outages are brief and fixed quickly. So if you are unable to NETFILE and the error indicates it’s a connection problem, wait a few hours and then try again.

 

Also, please be aware that NETFILE is closed for daily maintenance for 3 hours a day. During this time, you will not be able to file your return. Please see this CRA page for the NETFILE hours of service: https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/netfile-overview/...

 

If you continue to have problems with NETFILE, please post the error or a screenshot here on Live Community via this link: https://turbotax.community.intuit.ca/community/forums/postpage/board-id/260

 

You can also message us on social media if you can't contact us by phone.

 

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

 

We are on Twitter at: https://twitter.com/messages/19496097-385034351

 

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

Jessie17
New Member

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

Below is the details of the error that I received.

Does that something to do with my husband's first time filling? This is my second time (filed in 2019), but this is the first time for my hubby since he and my son joined me last March 2020 only. Please advise, thanks.

I already have 2 attempts.

 

Message from the CRA:

The information sent to the Canada Revenue Agency doesn't match the identification information currently on record, which was provided by Service Canada when your social insurance number was issued. If you still get this error after your second attempt, please call the Canada Revenue Agency's Individual income tax and trust enquiries line at [phone number removed] for further details.

tsipp98
New Member

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

I have come up with the same issue! 

TurboTaxGinette
Moderator

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.

Sorry to hear about this issue. We have included below, for your information, our TurboTax FAQ about NETFILE. Please review the list of errors and ineligibility list included in the links to see if any of the situations apply.

 

Why do I get an error when I try to submit my return through the CRA’s NETFILE service?

 

Why am I not eligible to file my tax return using NETFILE?

 

If the issue was not solved, we believe one of our telephone support agents would be able to help you further as they can view your screen, if necessary, to guide you. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.

 

Thank you for your patience.

v