What is the email address I can send my complaints to on the "Expert Help" I've paid for but has not been delivered?

- Scheduled appointment confirmed via email for 9:00 pm yesterday.
- Automated call received at 9:10 pm without anyone on the other end.
- Called 1-800 number and spoke to Ola who set up a new appointment time for 5:00 pm today.
- NO CALL RECEIVED AS OF YET?!?

354

Moderator

May 1, 2023 7:08:57 AM

Can you please confirm that you have received your callback?

Thank you for choosing TurboTax.

New Member

May 1, 2023 5:43:40 PM

Hi TurboTaxGinette,

No, there was no call back to follow. But after logging back into my TurboTax software, I requested another expert review which was executed without further delays.

Level 15

May 2, 2023 6:54:34 AM

Great to hear!

Thank you for choosing TurboTax.

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What is the email address I can send my complaints to on the "Expert Help" I've paid for but has not been delivered?