When i try to install the application it extracts ...

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awithenshaw
New Member

When i try to install the application it extracts and then nothing happens

I bought the standard version from costco and when i try to install the application it shows the winzip self extraction, gets to 100 percent and then disappears never to be seen again.  I have tried the following:

 

Install regular

install as administrator 

install in safe mode

 

all result in the same issue.  I use windows 10.  AV software is purely windows defender.  I could try to install it on my mac but when i go to downloads there is no Mac version.  I could try the online version but i dont see how to give it my licence code.  

I have used turbo tax for years and have never had an issue.  WHAT GIVES??????????

2 Replies
TurboTaxSusan
Moderator

When i try to install the application it extracts and then nothing happens

For more assistance with this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

awithenshaw
New Member

When i try to install the application it extracts and then nothing happens

i tried to install adobe acrobat and it did the same thing.  A fresh install of windows fixed the issue for me. 

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