When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward
03513
3 Replies
TurboTaxBrenda1
Moderator
May 8, 2023 8:16:13 AM
Please try again and if you did not use TurboTax last year, please click on "Other" and continue.
Thank you for choosing TurboTax.
tomve1971
New Member
May 10, 2023 5:42:34 AM
I have tried several times with even closing program and restarting with same results. Have used TurboTax for past few years
TurboTaxBrenda1
Moderator
May 11, 2023 9:43:34 AM
Can you please try cleaning your cookies and see if that helps and if not, please contact our phone support team who can view your screen and assist you further.