When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

tomve1971 · ‎May 7, 2023

TurboTaxBrenda1 · ‎May 8, 2023

Please try again and if you did not use TurboTax last year, please click on "Other" and continue.

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tomve1971 · ‎May 10, 2023

I have tried several times with even closing program and restarting with same results. Have used TurboTax for past few years

TurboTaxBrenda1 · ‎May 11, 2023

Can you please try cleaning your cookies and see if that helps and if not, please contact our phone support team who can view your screen and assist you further.

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When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

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When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

When starting a new return it always asks how return was filed previous year. No matter what the response it will not move forward

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