Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Mar 9, 2023 8:05:31 AM

Where is my 20% discount?

 I have an email that says that I should get 20% but it was not applied at time of payment

 

0 7 411
7 Replies
Level 5
Mar 16, 2023 8:08:28 AM

You may have received an offer for a discount on TurboTax from a third party such as your bank or a financial advisor. to apply these discounts, you will have been provided with a link that is usually provided in an email or from a separate website. You'll need to "sign-in" to your TurboTax return from the link you were provided in order to apply the discount.

 

If you are still having an issue, please confirm that the email associated to this account is still valid by answering YES or NO.

 

Thank you for choosing TurboTax.

Level 1
Mar 16, 2023 7:37:04 PM

The discount was offered directly from intuit turbotax

Can i get reimbursed please? 

Level 1
Mar 17, 2023 3:36:16 PM

YES the email associated with my account is [email address removed]

Level 2
Apr 25, 2023 6:58:30 AM

Where's my discount......I replied to the offer and was promised a 20% discount. never happened. Pls fix it and refund me the dough.

Level 1
Apr 25, 2023 10:11:23 AM

Yes still haven't been reimbursed The email I provided which is associated with my account is the same yes 

Level 2
Apr 25, 2023 11:41:46 AM

I have discovered that the Turbo Tax parent 'Intuit' is the worst ever company for trying to resolve something this simple. Same thing happened last year and we never did get our refund. We just gave up. They need to be 'class-actioned' to smarten them up because it borders on mail fraud. Offer a discount and never pony-up while hiding behind group forums. (try connecting with someone real at Turbo Tax) Very annoying and not brand friendly. I guess I'm the dummy for coming back again! Won't happen again. Colossal waste of time.

Level 1
Apr 25, 2023 12:12:32 PM

I do find getting awarded for posts a bit weird, to say the least. 

They want to build this forum community when most everyone here has a customer service issue that needs resolution.