Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted May 2, 2022 3:35:43 PM

Where is my support ID number located?

0 5 316
5 Replies
Moderator
May 6, 2022 8:19:59 AM

If you don't have a support ID, you can just tell the answering machine what you are calling about. ex: if you have a technical problem, just say "technical support".

 

New Member
Mar 8, 2023 11:44:22 AM

doesn't work. This support structure is BROKEN. 

Moderator
Mar 13, 2023 3:54:58 PM

@jaydogg888 If you tell us what's going on, we can try to help you here, or you can message us on social media.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

New Member
Dec 13, 2024 3:43:22 PM

Where is my support ID number located 

Moderator
Dec 13, 2024 3:54:00 PM

The support ID number is a case number linked to a call you previously made to our product support. This number is often sent by email to you after the call. 

 

You can by pass this step by telling the machine: "speak to an agent" or "support".

 

If you can provide us with more details, we will be happy to assist you.

 

Thanks for choosing TurboTax.