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Why can't I get an online video chat with an expert as promised?

 
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Why can't I get an online video chat with an expert as promised?

Thanks for choosing TurboTax. Please review the links provided below to assist you with contacting our Tax Experts at TurboTax Live Assist & Review:   

 

If you need further assistance please reach out to us via "private message" on our Facebook or Twitter page.