I had already created an account from previous years and las year I was able to call up the previous year and all the personal information was brought over but not this year. I am using Turbotax Standard Online Edition, which I have used every other year. I cannot see the General 1 to 4 pages or the summary page. I have difficulty entering my RRSP deductions. This year I am not very happy with this package.
If you didn't get the option to transfer your info, you could be logging in with the user id different from the account you created your previous year's return in.
It’s the combination of your user id and password that uniquely identify a TurboTax Online account, not your email address. So, it’s possible (and common) to have multiple user ids for a single email address.
To see all your user ids:
If you are still unable to resolve your issues, please contact our phone support as they will be better able to assist you: https://turbotax.community.intuit.ca/replies/3152013
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