Why didnt my refund process for a TurboTax product?

Can you please confirm which software that you purchased that you are looking for a refund for and the date of purchase? 

Thank you for choosing TurboTax.

TurboTax Live Full Service Premier 2021 (Online)
Order Number: TTWND206300674
Transaction Time: 09:57 AM PDT

Order Date: 03-04-22

Hi, any updates?

A refund takes 2-3 weeks to show up on your credit card. 

Thank you for choosing TurboTax.

Product : Premier include CD 7 Download option.

My Case # [phone number removed]

Product : Intuit TurboTax PREMIER Include CD Download Option 

Purchased From Costco , Date Mar 08, 2023

I have Already submitted my Receipt on March 23, 2023 and my Case No. [phone number removed]. 

@N752 A refund can take about 2-3 weeks to show up on your credit card. 

Did not receive email with activation code

An email has been sent to you with the requested information.

Thank you for choosing TurboTax.

Thanks for the information.

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