Why do I keep getting stuck having to re-enter my contact information instead of reloading it from past years?

[navigador2021]

I have used TurboTax for 2 years now. I can see my last two years of returns, but for this year, once again I have to enter my contact information. why?

[TurboTaxSusan]

We are currently having an issue with not being able to carry forward prior years’ tax information to a new return. Our product development team is working on resolving this issue and will have it resolved ASAP.

We apologize for the inconvenience.

[TurboTaxSusan]

The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022. 
Thank you for your patience. 
 

[pxm309]

is this still a problem? I cannot forward my 2022 information into my 2023 return in February 2024.

[TurboTaxSusan]

@pxm309 Are you using TurboTax CD/Download or TurboTax Online?