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Level 1

Why does Screen not advance to file taxes after completing credit card info?

Screen does not advance to file after completing credit card info.

1 Reply
Moderator

Why does Screen not advance to file taxes after completing credit card info?

Close your browser, clear the cache with instructions below, then sign back in and try again:

You may also attempt to use a different browser as well.

If after doing the above, the screen is still stuck then proceed to contact our support team, as they will be able to view your screen and assist you further.
Answer the questions, so it guides you towards the right team.  Apply the drop downs and you will get a phone number specified to your question (ie - support, care):