I have only inputted our T4s. My husband and I do the same job and make the same income and our T4s look identical. For some reason, after inputting our T4s, our income summaries in TurboTax show an amount in his column under RRSP income. Mine doesn't. And we don't pay RRSP through our workplace. What's going on?
Please try removing the RRSP amount then clear your cache/cookies, sign out of your return then restart your computer.
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I didn't input the RRSP amount so I don't know where it came from. It just appeared in the Income Summary.
Please try to clear the cache/cookies, sign out of your return then restart your computer. If this doesn't help, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then HOLD the line. If this is not resolved, please ask for an escalation so an investigation can be done.
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