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Why is it impossible to use my existing Turbotax 2016. Why am I being sent on a wild goose chase to get an update?

None of the above topics give answer, just more of the same questions.

1 Reply
Moderator

Why is it impossible to use my existing Turbotax 2016. Why am I being sent on a wild goose chase to get an update?

We're very sorry for the inconvenience.  Please use the following FAQ to contact customer support.

https://turbotax.community.intuit.ca/replies/3152013