Why was the live expert help - "get unlimited advice with a live tax expert" - not available as advertised (and paid for)?

I paid 139$ to have help during the process of filling my forms. Where did it go? I get community and closed office notice now. It's 4 pm where I am (as if that should have anything to do with "always available" help.)

285

Moderator

Dec 5, 2023 7:36:17 AM

Can you clarify which TurboTax version you are using - online or download?

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February 20 to May 2, 2023: Monday to Sunday, 9 AM to midnight ET
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Why was the live expert help - "get unlimited advice with a live tax expert" - not available as advertised (and paid for)?