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Level 1
posted Apr 3, 2025 11:58:26 AM

Why will Turbotax Canada 2024 not open after update request?

I currently cannot open the desktop program. I am prompted for to update the program as usual, and then it just quits when selecting YES (NO is not an option). 

I had no issues previously when I began to enter my information.

I have tried uninstalling, restarting my computer, and reinstalling to have the same result. Can we get a fix here INTUIT?

1 2 667
2 Replies
Level 2
Apr 3, 2025 12:02:30 PM

@mandrusiak2 Updating through the program was an epic fail for me this morning too. However, the very kludgy workaround of uninstalling and then reinstalling from https://turbotax.intuit.ca/tax/software/download worked for me and most other users (but failed for a few, apparently...). If you are worried that uninstalling might delete your tt24 files (it didn't delete mine), then a prudent extra step would be to make a backup of those tt24 files before doing the uninstall. After the update, make sure the About Box shows this version (or later): Version 00.01.62 Build 6007 068G25

Level 1
Apr 3, 2025 12:02:33 PM

Something got fixed. It worked after trying for over half an hour.