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New Member
posted Apr 4, 2024 7:25:03 AM

Your Current province of residence is not recognized by the CRA

Im trying to Netfile and I get message above.

Ive always lived in Ontario and it shows Ontario in adress box correctly

 

 

0 3 1612
3 Replies
Intuit Alumni
Apr 4, 2024 7:42:27 AM

Could you please clear your cache/cookies, sign out of your return and restart your computer?

 

Thank you for choosing TurboTax.

New Member
Apr 4, 2024 12:09:18 PM

I did clear my cookies/cache before posting my problem? Other solution?

Intuit Alumni
Apr 4, 2024 12:24:48 PM

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. 

​​​​​​​Thank you for choosing TurboTax.