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TurboTax help articles topics

Getting started

Start here if you need help choosing the right product, logging in, or getting started in TurboTax.

Reporting your income

Find out how to get your income information, where to enter it and what qualifies as income.

Claiming credits and expenses

Find out about medical expenses, tuition fees, donations, and many other credits and expenses.

Filing your return

Find out everything you need to know about filing your return, from saving and printing to understanding errors messages.

Finishing up after filing

Look here for info on topics such as confirmations, refunds, amendments, notices of assessment, and more.

NEW! Tax questions

Brand new section of the Community where you'll find answers to a wide range of tax and financial questions.

Video library

Welcome to our NEW video library! Here you'll find video content on a wide array of tax-related topics, ranging from simple How-to tutorials to tax tips, and much more. Scroll through the available categories below to view responsive content on your ... read more

How do I register for CRA’s My Account service?

There are multiple ways to register for the My Account service...The fastest and easiest process is described here It requires you to verify your identity with a Canada Revenue Agency (CRA) agent over the phone by answering questions about yourself a... read more

How do I transfer information (carry forward amounts, etc.) from my previous year's tax return (CD/Download version)?

Once you’ve installed and opened TurboTax CD/download for the current tax year, TurboTax should automatically locate your tax data files from last year for you, and show them to you on the Welcome screen.Please Note: Transfer from TurboTax online edi... read more

In TurboTax Online, how do I transfer my information (personal details, carry forward amounts, etc.) from my previous year's tax return?

Please note: Transfer of prior year returns into TurboTax Free editions is not supported unless you purchase the Plus bundle. Specifically, transfer of TurboTax CD/Download tax year 2015 files into TurboTax Online for tax year 2016 is not supported. ... read more

Where do I find my TurboTax CD/Download file from last year to transfer into this year’s return?

By default, TurboTax saves your tax data files in the Documents folder on your computer. The specific folder location is C:/Users/user_nameMy Documents/TurboTax/tax_year, where user_name is your Windows user name and tax_year represents the tax year.... read more

What do I type to find a slip or credit in the online edition of TurboTax?

Look in the left-hand column of the table below for the tax slip/credit/item you want to find. Copy the corresponding text from the right-hand column and paste it into the Find window in the upper-right area of TurboTax. In TurboTax, select the item ... read more
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