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Announcements
If you experience technical issues while doing your taxes, you can get the latest information in

The Help Center
Announcements
If you experience technical issues while doing your taxes, you can get the latest information in

The Help Center

TurboTax help articles topics

Getting started

Start here if you need help choosing the right product, logging in, or getting started in TurboTax.

Reporting your income

Find out how to get your income information, where to enter it and what qualifies as income.

Claiming credits and expenses

Find out about medical expenses, tuition fees, donations, and many other credits and expenses.

Filing your return

Find out everything you need to know about filing your return, from saving and printing to understanding errors messages.

Finishing up after filing

Look here for info on topics such as confirmations, refunds, amendments, notices of assessment, and more.

NEW! Tax questions

Brand new section of the Community where you'll find answers to a wide range of tax and financial questions.

What do I do if I get a TT805 error?

If you are a TurboTax CD/Download user and you have experienced a TT805 error when opening your software, please know that we aware of this issue, and our teams are working diligently to address it. A permanent fix for this error is scheduled to be r... read more

How do I register for CRA’s My Account service?

There are multiple ways to register for the My Account service...The fastest and easiest process is described here It requires you to verify your identity with a Canada Revenue Agency (CRA) agent over the phone by answering questions about yourself a... read more

What tax slips can I download through the CRA’s Auto-fill My Return service?

There are a number of slips and other info you can import from CRA directly into your tax return in TurboTax using the Auto-fill My Return service. To use Auto-fill, you need full access to CRA's My Account Service. Not all slips and info are availab... read more

How do I install TurboTax for the current tax year after I download it from the Internet?

Note: If you purchased TurboTax on CD and it won’t install, please download a copy of the software from this link instead: Download the CD/download edition of TurboTax Things you need to consider before you begin installing TurboTax To ensure that Tu... read more

Where do I find my TurboTax CD/Download file from last year to transfer into this year’s return?

*Due to technical issues, this feature is currently UNAVAILABLE, as of January 17, 2020. Please continue to check back for further updates* By default, TurboTax saves your tax data files in the Documents folder on your computer. The specific folder l... read more
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