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TurboTax help articles topics

Getting started

Start here if you need help choosing the right product, logging in, or getting started in TurboTax.

Reporting your income

Find out how to get your income information, where to enter it and what qualifies as income.

Claiming credits and expenses

Find out about medical expenses, tuition fees, donations, and many other credits and expenses.

Filing your return

Find out everything you need to know about filing your return, from saving and printing to understanding errors messages.

Finishing up after filing

Look here for info on topics such as confirmations, refunds, amendments, notices of assessment, and more.

NEW! Tax questions

Brand new section of the Community where you'll find answers to a wide range of tax and financial questions.

What are the differences between the online and the CD/download edition of TurboTax?

Automatically transferring your information Some tax information (unused tuition and education amounts, RRSP limits, unused capital loss, and so on) get carried over from year to year. If your tax return includes these items, every year when you star... read more

Where do I find a copy of my filed return in TurboTax Online edition?

If the tax return you are looking for was filed using the CD/download edition of TurboTax, it will not appear in your TurboTax Online account. If you want to transfer information from a return in the CD/download edition to the online edition, here's ... read more

How do I install TurboTax for the current tax year after I download it from the Internet?

Note: If you purchased TurboTax on CD and it won’t install, please download a copy of the software from this link instead: Download the CD/download edition of TurboTax Things you need to consider before you begin installing TurboTax To ensure that Tu... read more

Where do I find my TurboTax CD/Download file from last year to transfer into this year’s return?

*Due to technical issues, this feature is currently UNAVAILABLE, as of January 17, 2020. Please continue to check back for further updates* By default, TurboTax saves your tax data files in the Documents folder on your computer. The specific folder l... read more

Can I file my tax return after the filing deadline?

Yes, you can file after the tax deadline with TurboTax. CRA's NETFILE service accepts both current year and some prior year returns long after the annual tax deadline. If NETFILE is not available for the year you're trying to file, you'll need to pri... read more
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